Pre-Contract Information

Last updated: 5 October 2026

This page provides general pre-contract information for CharmaCitta purchases. Read it together with the product, total price, delivery and payment information for your particular order.

1. Seller and contact

Seller: Özlem Kaya (sole proprietor)
Brand: CharmaCitta
Business and return address: Fetih Mah. Tahralı Sk. Esin Sitesi A2 Blok No: 2 İç Kapı No: 13 Ataşehir / Istanbul, Türkiye
Email: charmacitta@gmail.com

You can send questions, order enquiries and withdrawal notices by email.

2. Products and total price

Materials, measurements, colours, available variants and other essential features are described on the product page. Before ordering, check your selected products, quantities, prices, discounts, tax and delivery information. The total payable and any additional charges are determined by the order information presented before a payment obligation arises.

3. Shipping and delivery

Standard shipping within Türkiye is free. Our usual preparation target is dispatch within one business day; any product-specific difference is stated on the product page. This is not a next-day delivery guarantee. Shipping to the 50 US states and Washington, DC has a flat charge of TRY 1,000. Shipments are arranged manually through DHL or UPS. Physical street addresses only; PO boxes, APO/FPO/DPO military addresses, US territories and associated states are excluded. Check the option available for your address and the total before ordering. See Shipping & Delivery for details.

4. Withdrawal and returns

Subject to statutory exceptions, you may withdraw within 14 days of delivery without giving a reason or paying a penalty. You may also give notice before delivery. A clear notice by email or another durable medium is sufficient; the right does not depend on seller approval.

Return the item to the address above within 14 days after giving notice, unless we offer to collect it. Emailing us before dispatch helps us track the process. There is no charge to the consumer for returning through a carrier specified in the pre-contract information. If no carrier was specified, the cost of returning with any carrier is not passed on to the consumer. Refund timing, methods and exceptions are explained in Returns & Exchanges.

5. Statutory rights and complaints

Rights relating to faulty or non-conforming goods remain separate from the 14-day withdrawal period. Send complaints by email; you may also apply to the competent Consumer Arbitration Committee or Consumer Court under current jurisdiction and monetary-threshold rules, subject to applicable mandatory pre-action mediation requirements.

6. Order-specific records

This general page is not an individual order summary, buyer-specific agreement or acceptance record. Read and keep the order information and terms presented before purchase. General sales terms are available on our Distance Sales Agreement page.