Returns & Exchanges

14 days from delivery

You may withdraw from your purchase within 14 days of receiving the item, without giving a reason or paying a penalty, subject to applicable statutory exceptions. You may also give notice before delivery.

How to request a return

1. Send a clear withdrawal notice to charmacitta@gmail.com or through our contact form.
2. Your order number, the items being returned and the delivery date help us locate your purchase. A particular form or reason is not required.
3. Send your return to the Ataşehir address below. You can discuss the shipping method by email. Giving notice within the time limit exercises your right; it does not depend on our approval.

Send the item back within 14 days after your withdrawal notice, unless we have offered to collect it. Pack the item and included parts securely. Opening or ordinary inspection needed to examine a product does not, by itself, remove your rights.

Return address

Özlem Kaya / CharmaCitta
Fetih Mah. Tahralı Sk. Esin Sitesi A2 Blok No: 2 İç Kapı No: 13 Ataşehir / Istanbul, Türkiye
charmacitta@gmail.com

Return shipping

You are not charged for a return using the carrier specified in the pre-contract information. If no return carrier was specified, the cost of returning with any carrier is not passed on to you. If the specified carrier has no branch in your area, an appropriate solution is provided without an additional charge. Contacting us before dispatch helps ensure you use the correct address and method.

Refunds

Payments covered by the return, including delivery charges, are refunded using a method appropriate to your original payment method, without an additional fee. For delivered goods, the 14-day refund period begins when you hand the return to the carrier specified in the pre-contract information. If you use another carrier, it begins when we receive the item. For withdrawal before delivery, it begins when we receive your notice.

Exceptions and exchanges

Statutory exceptions may apply to made-to-order personalised items or items whose protective seal or packaging has been opened and which are genuinely unsuitable for return for health or hygiene reasons. Relevant conditions must be disclosed for the product before purchase. There is no automatic no-return rule for all jewelry or all earrings.

If you would like another size or design, contact us. A direct exchange depends on availability and an agreed arrangement; your withdrawal and refund rights remain intact.

Faulty or incorrect items

Contact us about damaged, incomplete, incorrect or misdescribed items. A photograph may help us assess the issue but is not the sole condition for exercising statutory rights. Legal remedies for faulty goods, including repair, replacement, a price reduction or ending the contract where applicable, remain separate and do not expire at the end of the 14-day withdrawal period.