Distance Sales Agreement

Last updated: 5 October 2026

This page explains general conditions for distance sales of CharmaCitta products to consumers. For a particular order, it must be read with the selected products, price, delivery and payment information. Viewing this page alone does not place an order or accept an agreement.

1. Seller

Seller: Özlem Kaya (sole proprietor)
Brand: CharmaCitta
Business and return address: Fetih Mah. Tahralı Sk. Esin Sitesi A2 Blok No: 2 İç Kapı No: 13 Ataşehir / Istanbul, Türkiye
Email: charmacitta@gmail.com

2. Products and order information

The sale concerns delivery of selected products with the features described on their product pages. Variants, quantities, product prices, discounts, tax, shipping and totals are specific to each order. Check these details and your address before ordering. General pre-contract information is available on the Pre-Contract Information page.

3. Payment and delivery

The payment method and total payable depend on the options and information presented during ordering. Standard shipping within Türkiye is free. Unless a product-specific difference is stated, our preparation target is dispatch within one business day. Handing a parcel to a carrier is not delivery to the buyer.

Shipping to the 50 US states and Washington, DC has a flat charge of TRY 1,000. Shipments are arranged manually through DHL or UPS. Physical street addresses only; PO boxes, APO/FPO/DPO military addresses, US territories and associated states are excluded. Check the option available for your destination before ordering. Transit may vary with the destination, carrier and customs procedures. See Shipping & Delivery.

The seller remains responsible for contractual delivery and statutory carriage obligations. An item being out of stock does not automatically make performance impossible. Mandatory rules governing notices, cancellation and refunds apply to delays or genuine impossibility.

4. Withdrawal and returns

Subject to statutory exceptions, buyers may withdraw within 14 days after delivery without giving a reason or paying a penalty, and may give notice before delivery. Send notice to charmacitta@gmail.com or by another durable medium. Seller approval is not a condition of the right.

Use the Ataşehir return address above. Goods must be sent back within 14 days after notice unless the seller offers to collect them. Return carriage, refund timing, inspection and statutory exceptions are explained in Returns & Exchanges. Mandatory consumer rights remain protected.

5. Faulty or incorrect items

Contact the seller about incomplete, incorrect, damaged or misdescribed products. Where legal conditions are met, remedies include ending the contract, a price reduction, free repair or replacement. These rights do not expire when the 14-day withdrawal period ends.

6. Personal data

Data processing is explained in our Privacy Notice. Sales terms or an information notice do not automatically provide marketing permission or consent to unnecessary processing.

7. Contact and disputes

Contact us by email about orders or complaints. Applications to Consumer Arbitration Committees and Consumer Courts follow current jurisdiction and monetary-threshold rules and any applicable mediation procedures. These terms cannot be interpreted to reduce mandatory consumer protections.

8. Scope of this document

This page contains general sales terms. It does not replace a buyer-specific order record or the required pre-contract acknowledgement during a transaction. Keep the information presented during purchase and your order records.